Terms and Conditions of Sale

Last updated: 6 July 2026

These Terms and Conditions of Sale (T&Cs) govern sales made on the ora-studio.ma website, operated by Ouahiba Elguide (auto-entrepreneur, RNAE no. 0038263750000150), hereinafter "Ora Studio". Any order implies full and unreserved acceptance of these T&Cs.

1. Products

Ora Studio offers leather bags and accessories. The products are presented as accurately as possible. As leather is a natural material, slight variations in grain, shade or appearance may exist from one item to another: these do not constitute a defect.

2. Prices

Prices are shown in Moroccan dirhams (MAD / dh), including all applicable taxes where relevant, excluding delivery charges. Ora Studio reserves the right to change its prices at any time; products are invoiced on the basis of the rate in force at the time the order is confirmed.

3. Order

The order is confirmed once validated by the customer and accepted by Ora Studio. We reserve the right to refuse or cancel any order in the event of a dispute, suspected fraud or product unavailability.

4. Payment

Payment is made using the means offered when the order is confirmed (secure online payment and/or cash on delivery for Morocco, depending on the available options). No complete banking data is retained by Ora Studio.

5. Delivery

The terms and lead times for delivery are detailed in our Delivery Policy.

6. Withdrawal, returns and refunds

The conditions for returns and refunds are described in our Return and Refund Policy.

7. Warranties

The products benefit from the statutory warranties provided under Moroccan law (warranty of conformity and warranty against hidden defects). This warranty does not cover normal wear and tear, nor damage resulting from misuse or from a failure to care for the leather.

8. Liability

Ora Studio cannot be held liable for indirect damages arising from the use of the website or the products. Our liability is limited to the amount of the order concerned.

9. Governing law and disputes

These T&Cs are subject to Moroccan law. In the event of a dispute, an amicable solution will be sought as a priority; failing this, the competent courts of Marrakech will have jurisdiction.

10. Contact

For any question: hibaelguide@gmail.com.